Best Call Center Software

In a world where everything has gone digital, phone support still plays a vital role in providing excellent customer service. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone.

Furthermore, 75% of people say they want human interaction for customer support.

Historically, call centers were typically associated with larger enterprise-level organizations. But modern technology and software has made it possible for any business to set up a call center.

Since call centers today are driven by software, you won’t have to worry about expensive hardware or anything like that. In most cases, you’ll be able to continue using your existing phones and devices to manage your call center.

The 7 Best Call Center Software of 2020

After extensive research, I’ve narrowed down the seven best call center software solutions on the market today.

• RingCentral Contact Center
• Freshcaller
• 8×8 Contact Center
• Five9
• CrazyCall
• Zendesk Talk
• Talkdesk

As we continue you through this guide, I’ll give you an in-depth review of each provider on this list. We’ll discuss the features, benefits, pricing, and other considerations so you can make an informed decision for your business.

Best Call Center Software Reviews

RingCentral Contact Center

Visit RingCentral

• Great for sales & service teams
• 40+ robust features
• 99.99% guaranteed uptime
• Wide range of options
• Get a Free Quote

Most of you will probably be familiar with RingCentral. This company ranked first on our list of the best video conferencing services, and they also ranked high on our guide of the best VoIP phone systems. These are two of RingCentral’s best-known products.

But the RingCentral Contact Center is also a top option for any business seeking call center software.

It’s an ideal solution for both sales and customer service teams.

RingCentral Contact Center has more than 40 robust features like intelligence routing, CRM integrations, and workforce management tools. You’ll also benefit from administrative and management features like surveys, call recording, and analytics.

RingCentral is safe, secure, and reliable. They have a guaranteed uptime of 99.99%, and the software gives your agents the ability to work from anywhere.

Here’s an overview of the RingCentral Contact Center plans:

Basic

• Inbound voice support
• Standard IVR and ACD capabilities

Advanced

• Omnichannel support and integrations (email, chat, SMS, social media)
• Advanced IVR and ACD

Ultimate

• Inbound and outbound voice
• Predictive, progressive, and preview dialing
• Campaign management

You’ll need to contact the RingCentral sales team to get a quote for your business.

But as you can see, they have options for everyone. Smaller teams that only need solutions for inbound calls can use the Basic plan. If you want omnichannel inbound call center support, the Advanced option will be best for you. For both inbound and outbound calling, you’ll need the Ultimate plan.

RingCentral is a trusted name in the VoIP phone and video industry. Their call center software is consistent with the high-level quality you’d expect from this provider.

Freshcaller

Visit Freshcaller

• Free 14-day trial
• Cloud-based solution
• Wide range of features
• Used by 6,000+ businesses
• Try for Free

Freshcaller is call center software provided by Freshworks, which is another well-known, trusted, and established name in the world of business solutions.

Like other Freshworks products, Freshcaller is a cloud-based solution that’s both simple and modern. It’s easy for any business to use, regardless of its size and technical expertise.

More than 6,000 businesses use Freshcaller’s software for a call center. It’s used by inbound sales agents as well as customer support teams.

Pricing for Freshcaller is a bit unique. You’ll pay a monthly rate for the plan you select based on the features offered. But you’ll also pay per minute based on usage.

Let’s take a look at those plans first before we dive into the usage rates.

Sprout — $0

• Best for startups and freelancers
• Unlimited agents
• Basic call queues
• Custom greetings
• Forward to phone
• Custom ringtones

Blossom — $19 per agent per month

• Advanced queues
• Blind transfers
• Import bulk contacts
• BYOC (bring your own carrier)
• Business hours
• Call masking and recording
• Custom voicemail, voicemail transcription, and voicemail drop

Garden — $40 per agent per month

• Advanced call metrics
• Agent extensions
• Conference calling
• Call monitoring
• Routing during non-business hours
• Virtual hold
• European and Australian data cent
• Click-to-call Chrome extension

Estate — $59 per agent per month

• Abandoned call metrics
• Service level monitoring
• Omnichannel routing
• Custom agent status
• Answer bot
• Agent activity reports
• Call recording opt-in

From startups to growing teams and global companies, Freshcaller has an option for everyone.

Call rates are based on factors like device (browser vs. phone), country, and whether or not the call is incoming or outgoing. Incoming rates start as low as $0.016 per minute, and outgoing rates start at $0.022 per minute.

You can try Freshcaller for free with a 14-day trial.

8×8 Contact Center

Visit 8x8

• Customized solutions
• Omnichannel routing
• Real-time analytics
• Improve agency productivity
• Get a Free Quote

The 8×8 Contact Center is an ideal solution for omnichannel routing. It’s a way for your company to enhance the customer experience from a single touch point.

Top features include skills-based call routing, queued callback, web callback and IVR (interactive voice response). 8×8 also has inbound chat, email, and social channel contact solutions for your call center software.

You’ll also benefit from real-time analytics and reports. This information is available from any device. It details customer journeys and wait times for every customer across all channels.

8×8 has tools to help you improve agency productivity. A private knowledge base, expert connect, simple interface, and comprehensive communication hub ensures that all customer communication is handled quickly and efficiently.

Your 8×8 Contact Center integrates with CRMs like Zendesk, Salesforce, Microsoft Dynamics, and more.

8×8 is a top solution for large businesses and enterprises. It has advanced features with a global reach.

The 8×8 Contact Center has exceptional security. It’s compliant with HIPAA, FISMA, and more. 8×8 has tools to ensure privacy for sensitive data entry fields as well.

You’ll need to contact the 8×8 sales team for a custom quote on your solution.

Five9

Visit Five9

• All-in-one contact center solution
• Cloud-based solutions
• Work from anywhere
• 2,000+ business customers
• Get a Free Quote

Five9 is an all-in-one contact center solution. It’s used by big brands like Lululemon, Expedia, Carfax, Omaha Steaks, and DHL. This company has been providing cloud-based solutions to businesses for roughly 20 years. Its 2,000+ business customers worldwide manage 5+ billion calls each year.

The Five9 Intelligence Cloud Contact Center gives your customer service agents the power and flexibility to work from anywhere.

Five9 is completely customizable. It’s built to meet the needs of your business, regardless of your size or industry. The software delivers crystal clear voice, strong security, and a 99.99% uptime rate.

The top features and benefits of an all-in-one contact center software include:

• CRM integration
• Open platform APIs
• Call routing
• Omnichannel support
• Global voice
• Self-service tools
• Analytics
• WFO
• Predictive dialing

Five9 has a wide range of solutions based on the type of business you have. They provide call center software for sales, telemarketing, customer service, collections, outsourcers, small business, medium-sized businesses, and enterprises.

The Five9 contact center is fast, reliable, affordable, and easy to use. Contact their sales team to request a demo and get a custom quote.

CrazyCall

Visit CrazyCall

• 14-day free trial
• Plans start at $11/month
• Makes sales calls more efficient
• Great solution for sales teams
• Try for Free

CrazyCall is a top call center solution for sales teams. It offers features like auto dialing, call monitoring, call script, call transfers, click to call, and a callback widget.

All of the CrazyCall features and benefits are designed to make sales calls more efficient.

CrazyCall has other solutions for ecommerce shops, small businesses, and support teams, but the sales features are still the highlight of this software. It even has tools for lead generation on your website.

Here’s an overview of the CrazyCall plans and prices:

Starter — $11 per month per user

• 200 free minutes per user each month
• 45 days of data storage
• 3 active projects

Team — $22 per month per user

• 500 free minutes per user each month
• 365 days of data storage
• Unlimited active projects

Professional — $45 per month per user

• 1,250 free minutes per user each month
• Unlimited data storage
• IP restriction
• Tailored reporting tools
• Unlimited calls to US and Canada

All plans come with a free phone number, API and integrations, and 24/7 customer support. The free minutes each month apply to 122 countries. Beyond that, calls to US landlines start at just $0.01 per minute.

You can try CrazyCall for free with a 14-day trial.

Zendesk Talk

Visit Zendesk

• Free lite plan
• Upgrades start at $19/mo
• Cloud-based solution
• Integrates with Zendesk Support
• Try for Free

Zendesk is best known for its customer service CRM. But it has a separate solution, called Zendesk Talk, for call center software.

This cloud-based call center solution is built directly into the ticketing system for Zendesk Support. Your agents will have access to the full customer history and additional features like call recording and automatic ticket creation.

The software is designed to improve your support process, while eliminating unproductive tasks. Your agents can focus on solutions, conversions, and customers, as opposed to workflow bottlenecks.

Top features of Zendesk Talk include:

• Inbound and outbound calling
• Custom greetings
• Local and toll-free numbers
• Browser-based calls
• Call forwarding to phones
• Call blocking
• Conference calling
• Group routing
• Callback from queue
• Inbound and outbound SMS
• Advanced analytics
• Real-time dashboard
• Call recording and call record permissions

Similar to other call center software on our list, Zendesk Talk is based on a combination of your plan and usage.

Zendesk Talk has a wide range of plans for you to choose from. The list and features for each one are quite extensive. So rather than giving you a complete overview of those, I’ll just quickly cover the starting prices to give you an idea of the cost.

• Lite — Starting at $0
• Team — Starting at $19 per agent per month
• Professional — Starting at $49 per agent per month
• Enterprise — Starting at $89 per agent per month

Zendesk offers a paid partner edition starting at $9 per agent per month. This is for every agent taking calls with Zendesk Support. To estimate your usage rates, Zendesk Talk has a calculator tool that you can play around with.

Talkdesk

Visit Talkdesk

• End-to-end customer experience
• Omnichannel support
• Customized solutions
• Used by 1,800+ businesses
• Get a Free Quote

Talkdesk has a wide range of products and solutions for businesses. The company offers tools and software for things like customer engagement, workforce engagement, and reporting.

The contact center software from Talkdesk is one of its best and most popular offerings. It’s marketed as an end-to-end customer experience solution.

It’s designed the meet the needs and expectations of the modern customer. These people have a certain expectation when they call your company. Talkdesk will help you improve productivity while reducing costs and increasing the customer experience.

Top features of Talkdesk include:

• Outbound dialer
• Customer self-service
• Omnichannel support
• Agent desktop and mobile agent tools
• Call recording
• Integrations with Salesforce, Zendesk, Slack, Zoom, Microsoft Teams, etc.
• AI virtual assistant
• Reporting and analytics

For the most part, Talkdesk is used by businesses across a handful of major industries. This includes retail, ecommerce, financial services, healthcare, travel, and hospitality.

Talkdesk has solutions based on call center type (sales, support, BPO) and business size (small, mid, enterprise).

Contact the Talkdesk sales team today for a quote. Join the 1,800+ businesses like Peleton, IBM, and Dropbox using this call center software.

How to Choose the Best Call Center Software For Your Business

As you can see from this list, call center software is extremely versatile. There are so many different features and benefits at your disposal. But with all of these options, how can you possibly know which one is best for your company?

There are certain factors that you should be evaluating when making your decision. This is the methodology that we use and recommend here at Quick Sprout.

Omnichannel Support

Any business in the market for call center software is likely communicating with customers across other channels as well.

Consider if you want to integrate those communication tools like email, live chat, and social media into your call center software. This will allow your agents to better serve the needs of your customers throughout each stage of the support process.

Call Center Type

What type of call center do you have?

Do you need software to support inbound calls only? Or do your agents need outbound dialing capabilities? Not every solution offers both.

The purpose of these calls will also have an impact on the software you choose. There are certain options that are better for sales, while others are better for customer support, troubleshooting, and ticketing.

Integrations

The best call center software will integrate with your CRM solution.

Some of the options on our list have their own full-service CRM systems as well. So you could potentially get an all-in-one solution from the same provider.

Pricing

It’s important that you have a clear understanding of how you’ll be billed for customer call center software. Not every company lists their prices online.

In most cases, you’ll pay based on a combination of usage and support agents. The majority of call center solutions have different plans for different the features you need. Make sure to find one that best fits your needs and budget.

Conclusion

Every business providing phone support for customers can benefit from call center software. From startups to enterprises and everything in between, these are the top seven call center software solutions on the market today:

• RingCentral Contact Center — Best overall contact center software.
• Freshcaller — Simple contact center software for teams of all sizes.
• 8×8 Contact Center — Best contact center software for enterprise-grade security.
• Five9 — Best all-in-one contact center software.
• CrazyCall — Best call center software for outbound sales.
• Zendesk Talk — Best call center software for support and automated ticketing.
• Talkdesk — Best call center software for end-to-end customer experience.

Whether you need assistance with sales, customer support, or both, there’s an option for your business on this list.

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Best Customer Service Software

Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation.

In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones.

91% of customers who experienced poor service will never do business with you again.

On the flip side, eight out of ten consumers are more likely to buy from businesses again after a positive customer service experience. A 5% increase in customer retention can boost profits by up to 125%.

The numbers speak for themselves. Customer service must be a priority for every business.

Fortunately, the right customer service software can make this possible. Customer service solutions help ensure fast response times, positive interactions, and happy customers.

The 8 Best Customer Service Software of 2020

Customer service software is a saturated industry. There are so many options available on the market. But some of these tools are significantly better than others.

After researching and testing dozens of customer service solutions, I’ve narrowed down the top eight for you to consider.

• Zendesk
• Salesforce Service Cloud
• LiveAgent
• Freshdesk
• HubSpot
• Groove
• Zoho Desk
• Help Scout

As we continue you through this guide, I’ll give you an in-depth review of each one below. You’ll learn about the top features, benefits, use cases, pricing, and more.

Best Customer Service Software Reviews

Zendesk

Visit Zendesk

• Free trial available
• Starts at $89/mo
• Flexible customized solutions
• Used by 150,000+ businesses
• Try for Free

Zendesk is one of the best overall customer service software solutions on the market today. It’s used by 150,000+ businesses, including big brands like Uber, Venmo, Shopify, and Slack.

The Zendesk support suite has everything you need to manage customer service communication across multiple channels. You can provide customer support via email, live chat, voice, Facebook, Twitter, WeChat, WhatsApp, and more.

The software makes it possible to connect all of your data sources to a single location. So when a customer contacts you for support, the right information will automatically be on display.

Zendesk is flexible, so it can support the needs of any business. You can get a customized solution that fits with your existing support environment.

Here’s a quick overview of the plans, features, and pricing for the Zendesk support suite:

Professional Support Suite — $89 per agent per month

• Omnichannel support
• Social messaging add-on
• Self-service knowledge base
• Dashboards and reporting for all channels
• Talk partner edition
• Multiple ticket forms

Enterprise Support Suite — $149 per agent per month

• Roles and permissions with skilled base routing
• Multi-brand support
• Chat widget and web SDK
• Content cues to identify knowledge gaps
• 24/7 live chat and phone support

The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.

• Essential — $5 per month per agent
• Team — $19 per month per agent
• Professional — $49 per month per agent
• Enterprise — $99 per month per agent
• Elite — $199 per month per agent

You can try any Zendesk software or support suite with a free trial. If you’re looking for a customized solution, contact the Zendesk sales team.

Salesforce Service Cloud

Visit Salesforce

• Starts at $25/month
• Resolve cases quicker
• Streamline your on-site support
• Trusted by 150,000+ companies
• Get Started Now

Salesforce is an industry leader in sales CRM software. But they also offer tools and solutions for customer service. It’s trusted by 150,000+ companies across the world.

The Salesforce Service Cloud makes it easy for any business to build customer relationships while saving time and improving customer satisfaction. Brands like Yeti and Adidas are just a couple of well-known names that use this software.

Your customer service representatives will be able to resolve cases quicker with the insights and tools offered by Salesforce. The platform has a shared view of every customer interaction.

Set up self-service portals so your customers can access account information, view tutorials, and view knowledge base articles.

The Salesforce Service Cloud has capabilities to streamline your on-site support. Field service works, dispatchers, and on-site technicians can use these tools to resolve problems during the first visit.

Salesforce uses AI to predict recommendations and provide support with an intuitive chatbot service.

Let’s take a look at the plans and pricing for Salesforce Service Cloud:

Essentials — $25 per user per month

• Case management
• Service console apps
• Knowledge tools
• Telephony integration (CTI)

Professional — $75 per user per month

• All Essentials features
• Service contracts

Enterprise — $150 per user per month

• All Professional features
• Web services API

Unlimited — $300 per user per month

• All Enterprise features
• 24/7 support and configuration

All plans come with tools for collaboration, productivity, personalization, real-time insights, cross-sell and upsell tools, app integration, and solutions to automate processes.

Salesforce offers add-ons for things like field service workers, digital engagement, and location-based intelligence.

LiveAgent

Visit LiveAgent

• 100% free forever plan
• Upgrades starting at $15/mo
• All-in-one solution
• Simple and flexible tools
• Get Started Now

LiveAgent is a customer service solution that helps you manage all customer requests from multiple channels in a single platform.

No matter where your customers are, you can merge all communication and support to one place. LiveAgent saves you time, simplifies the process, and allows you to increase the profitability of your support team.

LiveAgent has tools for:

• Email ticketing
• Live chat
• Voice and video calls
• Social media integration

Here’s a closer look at the plans and prices for customer service software form LiveAgent:

Free — $0 forever

• 7 day ticket history
• 1 email address for ticketing
• 1 live chat button
• 1 phone number for call center support

Ticket — $15 per month per agent

• Unlimited ticket history
• Unlimited email ticketing
• Load data from your CRM
• Multi-brand support

Ticket + Chat — $29 per month per agent

• Unlimited live chat
• Real-time visitor monitor
• Chat invitations
• Chat satisfaction surveys

All-inclusive — $39 per month per agent

• Unlimited call center support
• Video calling
• Gamification
• Unlimited call storage

For all of the paid plans, LiveAgent has add-on pricing for features like social media integration, time tracking, audit logs, and more.

Overall, it’s a simple and flexible tool for managing live customers with ticketing and live chat.

Freshdesk

Visit Freshdesk

• Free 21-day trial
• Plans start at $15/mo
• Extensive list of features
• Trusted by 150,000+ businesses
• Try for Free

Freshdesk is another one of the most popular help desk solutions on the market today. Above all, it’s simple. That’s why it’s trusted by 150,000+ businesses, including American Express, HP, and Panasonic.

With Freshdesk, you’ll have access to an extensive list of features across a wide range of customer support categories:

• Ticketing
• Collaboration
• Field Service
• Automation
• Customer self-service
• Reporting
• Multi-channel support

It’s an excellent solution to streamline all of your customer connections in a single location. Freshdesk makes team collaboration and automation a breeze.

If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software.

Here’s an overview of the plans and pricing. All rates are based on an annual plan. The prices are a bit higher if you go month-to-month.

Sprout — Free

• Unlimited agents
• Email ticketing
• Team collaboration
• Knowledge base
• Ticket trend reports
• Social ticketing

Blossom — $15 per month per agent

• Automations
• Collision detection
• Marketplace apps
• Helpdesk
• SLA management
• Business hours

Garden — $29 per month per agent

• Time tracking
• CSAT survey
• Session replay
• Performance report
• Knowledge base with multi-lingual support

Estate — $49 per month per agent

• Automated ticket assignment
• Custom agent roles
• Custom portal
• Enterprise reporting
• Multiple time zones and SLAs

Forest — $109 per month per agent

• Ticket assignment based on skills
• Create a testing environment without affecting agents or customers
• IP Whitelisting
• HIPAA compliant
• Extendable API rate limit

Freshdesk has omnichannel add-ons and features for field service management for an additional fee. Try it free with a 21-day trial.

HubSpot

Visit HubSpot

• 100% free forever plan
• Advanced features start at $40/mo
• Wide range of solutions
• Free software for customer service
• Try for Free

HubSpot is one of the most well-recognized CRMs in the industry. They have a wide range of software and solution suites for managing relationships with customers.

These offerings are segmented into three main categories—sales, marketing, and service.

The HubSpot Service Hub is what we’ll be focusing on here today. It’s an exceptional solution for managing customer issues through service tickets.

I like HubSpot because they offer free CRM solutions, including free software for customer service. Free features include ticketing, live chat, chatbots, team email, and a conversations inbox. You’ll also benefit from free email templates, closed ticket reports, and time-to-close reports.

HubSpot is proof that you don’t need to spend a ton of money on improving your customer service with software. This won’t cost you a thing.

For those of you who want access to advanced features and benefits, here’s an overview o the paid plans:

Starter — $40 per month

• Includes two paid users
• Canned snippets
• Meeting scheduling
• Agent productivity reports
• Calling

Professional — $320 per month

• Includes five paid users
• Ticket status, routing, automation, and pipelines
• Knowledge base
• 1:1 video creation
• Custom reporting
• Surveys for NPS, experience, and support

Enterprise — $1,200 per month

• Includes ten paid users
• Playbooks and goals
• Hierarchical teams
• User roles
• Single sign-on
• Integrates with Slack

All rates are based on an annual contract. You can get the HubSpot Service Hub month-to-month for 20% more.

HubSpot also offers exceptional product bundles for all CRM categories in a single solution. So if you want to get software for service, sales, and marketing from a single provider, HubSpot is the best option for you. Bundles start at $112.50 per month.

Groove

Visit Groove

• Plans start at $9/month
• Team collaboration tools
• Customizable knowledge base
• Exceptional automation tools
• Get Started Now

Groove isn’t as popular and well-known as some of the other options on our list. But it’s still used by more than 10,000 businesses across 140+ countries.

If your company has outgrown email for customer support and you’re getting inquiries on multiple channels, Groove will be a top choice for you to consider.

This solution stands out from the crowd with its team collaboration tools. You can add internal private notes to discussions, quickly mention teammates to bring them in the loop, and assign specific tasks to members of the team.

Groove has exceptional automations to streamline your customer support. Set rules, tagging, canned replies, and custom folders with your preferences to eliminate busywork.

Another standout feature from Groove is the ability to customize your knowledge base. This is crucial for businesses that want to offer customer self-service tools.

The knowledge base themes are fully customizable, beautifully designed, and mobile responsive. Plans and pricing for Groove customer support software are as follows:

Starter — $9 per month per user

• One mailbox
• Knowledge base
• Live chat
• Web widget
• Assignments and mentions

Plus — $19 per month per user

• 5 mailboxes
• Full history of reports
• Rules
• API access
• 40+ integrations

Pro — $29 per month per user

• 25 mailboxes
• Teams
• WhatsApp and SMS
• Integrations with Salesforce, HubSpot, and Jira

Company — Custom pricing

• Unlimited mailboxes
• Priority support
• Dedicated customer support manager
• SSO/SAML
• Enterprise-level security

I’d recommend Groove for small teams and startups. In fact, they have a special startup rate for businesses with less than ten employees. Eligible businesses can get a 93% discount off of the Pro plan.

Zoho Desk

Visit Zoho Desk

• Free forever plan
• Upgrade starting at $12/mo
• Email ticketing & help center
• Mobile app access
• Try for Free

Zoho is one of the most popular names in the world of business software and CRM. The company has tools for sales, marketing, email, collaboration, finance, accounting, human resources, and business intelligence.

But one of the best solutions that they offer is Zoho Desk—IT and help desk software.

Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.

Let’s take a closer look at the plans and price points for Zoho Desk:

Free — $0

• Up to three agents
• Email ticketing
• Help center
• Private knowledge base
• Predefined SLAs
• Mobile app
• Multilingual help desk

Standard — $12 per month per agent

• Social and community channels
• Product-based ticket management
• Public knowledge base
• Escalations
• Workflow and assignment rules
• Supervise rules
• Customer happiness ratings

Professional — $20 per month per agent

• Multi-department ticketing
• Team management
• Telephony
• Automated time tracking
• Ticket templates
• Ticket sharing
• Mobile SDK

Enterprise — $35 per month per agent

• Live chat
• AI
• Customize help center
• Advanced process management
• Scheduled reports
• Validation rules
• Role-based data sharing

No matter how big, small, or complex your business is, Zoho Desk has a plan for you.

Help Scout

Visit Help Scout

• Plans start at $20/month
• Certified B corporation
• High-quality software
• Used by 10,000+ businesses
• Try for Free

Help Scout is another lesser-known solution on our list. But with that said, it’s still a high-quality software for customer service. It’s used by 10,000+ businesses worldwide.

Help Scout is unique because it’s a Certified B corporation. They strive to make a positive impact on the environment and communities. So they go the extra mile to support organizations that share the same values.

If you have a nonprofit that supports human rights, environmental sustainability, or underrepresentation in tech, Help Scout will provide a significant discount on your customer service software.

Some of you might even be eligible for discounts of up to 100%. That’s right—free.

Even if you don’t fall into one of those categories, Help Scout is still a top solution for customer service. Here’s a closer look at the plans and prices:

Standard — $20 per month per user

• Three mail boxes
• Beacon with live chat
• Messages for up to 10,000 customers
• Reports
• Automated workflows
• 50+ integrations

Plus — $35 per month per user

• 10 mailboxes
• Custom fields and teams
• Salesforce, HubSpot, and Jira apps
• HIPAA compliance
• SSO/SAML authentication

Company — Custom pricing

• Unlimited mailboxes and docs sites
• Flexible users
• Concierge onboarding
• Dedicated account manager
• Enterprise-grade security

The rates above are based on an annual contract. Month-to-month plans are available for an additional fee. You can try Help Scout for free with a 15-day trial.

How to Choose the Best Customer Service Software For Your Business

What’s the best customer service software for your business? There are certain features and considerations to keep in mind as you’re evaluating different options.

This is the methodology that we use and recommend here at Quick Sprout.

Number of Agents

How big is your customer service team? Companies with five service reps won’t need the same software as a business with 50 agents.

Larger teams need features for things like collaboration and role-based ticketing, but that won’t be necessary for a smaller business.

Customer Communication Method

How are customers currently reaching out to your service team? How do you want them to do so moving forward?

There’s a software for everything. Whether it’s email, live chat, chatbots, or support tickets, you can find a solution to meet your needs. There are even tools for social media integration so all of your messages, including DMs and comments, can be managed from a single dashboard.

Feature Bundles

Every customer service software on our list does an exceptional job of marketing its top features. But with that said, you should only focus on the features you need the most.

For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.

My suggestion is this. Identify the features you definitely need. Then look for the right plan that has all of those features.

Price

The price for customer service software varies on a wide range of factors. Lots of solutions charge you based on the number of customer service agents on your team.

Available features in your package will also have a significant impact on what you pay.

Customer service is definitely not something you should skimp on. It’s ok to spend money. But with that said, not all of you need to go overboard. Small businesses, startups, and nonprofits with smaller teams can use free customer service software without compromising quality.

Conclusion

Every business must prioritize customer service. These are the top eight customer service software solutions on the market today:

• Zendesk — Best overall customer service software with support suite options available.
• Salesforce Service Cloud — Best customer service software for field service agents.
• LiveAgent — Best customer service software for live chat support.
• Freshdesk — Best customer service software if you’re switching from another platform.
• HubSpot — Best free customer service software and product bundles.
• Groove — Best customer service software for small teams and growth startups.
• Zoho Desk — Best customer service software for ticketing.
• Help Scout — Best customer service software for nonprofits.

Use this guide to help you find the best solution for your business. I made sure to include something for everyone on my list.

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Best Call Center Services

No matter what type of business you run, you need to prioritize customer support. That means giving customers the option to contact you through multiple methods—including the phone.

But managing a call center on your own can be a challenge. Running an in-house call center is usually costly and labor-intensive. This is especially true for smaller businesses and startups with fewer resources.

Fortunately, call center services allow you to outsource your customer service phone support in a simple and cost-effective way.

Call center services typically record information from incoming calls, respond to FAQs based on your company script, and take messages for specific people within your organization.

Advanced call centers can offer assistance for marketing campaigns and lead generation. Some services handle other communication methods as well, like email, live chat, and social media outreach.

If you’re in the market for a call center service, you’ve come to the right place. I’ll show you the top options for you to consider and give you more information about choosing the best one for your business.

The 5 Best Call Center Services of 2020

What’s the best call center service on the market today? It depends on what you’re looking for. After extensive research, I’ve identified the five best customer call center services for you to consider.

• TeleDirect
• Five Star Call Center
• Go Answer
• SAS
• Signius

This guide contains an in-depth review, including the top features, benefits, and other information about these companies below.

Best Call Center Services Reviews

TeleDirect

Visit TeleDirect

• Inbound & outbound services
• Agents available 24/7/365
• For businesses of all sizes
• Friendly and professional
• Get a Free Quote

TeleDirect works with Fortune 500 companies, startups, and everything in between.

They offer both inbound and outbound call center services for businesses. Teledirect also has specific solutions for reservations and managing leads.

Businesses can use TeleDirect’s inbound call services for things like processing orders, qualifying leads, tech support, and help desk services. Since Teledirect has agents available 24/7/365, it’s a top solution for after-hours support and call overflows.

TeleDirect has experience handling calls from a wide range of businesses. Common industries that trust this call center service include retail, financial services, healthcare, insurance, and tech.

The outbound calling services from Teledirect are exceptional as well.

Your business can use this call center service for things like appointment setting, market research, lead generation, customer retention, event registration, surveys, and callbacks.

Teledirect specializes in registration services. They’ve handled over 1.6 million customer reservations across multiple industries. It’s a fast and efficient way to get people to RSVP. This service is perfect for seminars, events, workshops, and open enrollments.

The call center reps at Teledirect are friendly and professional. They know how to make an excellent first impression for both inbound and outbound calls, regardless of the call reason.

I’d recommend Teledirect for businesses of all sizes. It’s even a top solution smaller businesses that just need assistance with after-hours calls and overflow.

Five Star Call Center

Visit Five Star

• Based in the United States
• Inbound & outbound services
• Works with both B2C & B2B
• In business 35+ years
• Get a Free Quote

Five Star Call Center has everything your business needs to manage customer service calls. They provide call center outsourcing, inbound voice, outbound voice, contact center software, and call center consulting.

This company has 35+ years in the call center outsourcing industry.

Common inbound call center outsourcing services from Five Star Call Center include:

• Scheduling
• Referral services
• Tech support
• Help desk
• Upselling and cross-selling
• Reservations
• Order management
• Customer loyalty programs
• Consumer information

Five Star Call Center also provides outbound calling for both B2C and B2B companies. Here are some of the popular outbound calling services:

• Lead generation and lead qualification
• Sales for products and services
• Market research, surveys, and polls
• Quality assurance
• Customer retention programs
• Crisis management
• Membership renewals
• Email and direct mail follow-up
• Payment reminders

As you can see from both of these lists, the services offered by the outsourced professionals at Five Star Call Center are extensive. All of the call center hubs are based in the US. There are five call centers in the midwest located in South Dakota, North Dakota, Kansas, and Oklahoma.

With over three decades in the call center service industry, Five Star Call Center knows it all. They’ve helped businesses across every industry you can imagine.

However, there are certain industries that Five Star Call Center specializes in. That includes retail, hospitality, product support, finance, healthcare, and professional services.

Many call center services on the market today offer inbound and outbound calling. But sometimes, these providers have an edge in one category over another.

Five Star Call Center definitely qualifies as a top outbound call center service.

The outbound services are extensive and results-driven. These agents go above and beyond just reading from a script. They know how to connect with the caller on the other end of the line to accomplish whatever goal you’re trying to achieve.

Go Answer

Visit Go Answer

• Specializes in inbound services
• Email, web chat, and SMS
• HIPPA compliant
• Used by 5,000+ businesses
• Get a Free Quote

Go Answer specializes in inbound call services for small businesses. They also provide answering services and legal intake services. More than 5,000 businesses throughout North America trust Go Answer for their outsourced contact enter needs.

Go Answer goes beyond using the phone to communicate with your customers. They also handle communication via email, web chat, and SMS.

These are some of the top features and benefits of using Go Answer as your call center service provider:

• 24/7 live agents
• Order entry
• After-hours availability
• HIPAA compliant
• Appointments
• Legal intake
• SMS and email alerts
• Real-time mobile app and dashboard

All of your messages and voicemails are available from the mobile app. You’ll get real-time updates and notifications delivered via push notification, text, or email.

The contact center services from Go Answer are designed for medium to large businesses with a high call volume. They provide customized solutions for a wide range of industries. Thee agents essentially become an extension of your team.

Go Answer supports multi-channel communication and ticketing for customer support inquiries as well.

The answering service is geared toward smaller organizations. It’s a reliable way to make a professional impression on your customers.

Go Answer boasts some of the fastest pickup times in the industry. You’ll also have free access to their mobile app, AlwaysOn. You can try the answering service risk-free for 30 days with a trial.

Some of the most common industries using Go Answer include legal, real estate, publishing, finance, and ecommerce.

Like most call center services, the rates for Go Answer are unavailable online. You’ll need to contact their sales team for a custom quote based on the specific needs of your organization.

SAS

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• Specialty Answering Service
• Bilingual personal receptionists
• Business & personal use
• Straightforward pricing
• Get a Free Quote

SAS stands for Specialty Answering Service. As the name clearly implies, the SAS call center’s primary focuses is an answering service.

In addition to the answering services, SAS provides call center outsourcing, dedicated call centers, lead generation services, and virtual receptionists.

SAS has bilingual receptionists and virtual office capabilities for their live operators.

The answering service is very diverse. While it’s obviously geared toward businesses, many people use SAS for personal use. Entrepreneurs, business owners, and busy professionals rely on SAS as a personal receptionist.

SAS has dispatching services with operators that answer calls in three rings or less. They have toll-free numbers, emergency answering services, and support international calls.

Unlike most call center services, SAS has simple and straightforward pricing listed on their website. Here’s a quick overview of those plans and prices:

• Economy — $31 per month + $1.19 per minute
• 100 minutes — $117 per month + $1.09 per additional minute
• 220 minutes — $199 per month + $1.09 per additional minute
• 500 minutes — $490 per month + $0.99 per additional minute
• 1,000 minutes — $925 per month + $0.95 per additional minute
• 2,500 minutes — $2,200 per month + $0.89 per additional minute
• 5,000 minutes — $4,199 per month + $0.85 per additional minute
• 10,000 minutes — $7,749 per month + $0.79 per additional minute

SAS has a plan for everyone. Whether you need 10 minutes per month or 10,000+ minutes per month, this answering service is perfect for you. As you can see, higher volume businesses get a better discount per minute. But even the low-volume plans are affordable.

While SAS specializes in answering services, they also provide outsourced calling for lead generation, dedicated customer service reps, and other popular call center services.

Signius

Visit Signius

• 100% US-based
• Custom live call centers
• Modern technology
• 24/7 Online reporting
• Get a Free Quote

Signius is a call center service that is 100% US-based. They work with small businesses to Fortune 500s and everyone in between.

Your business can benefit from a custom live call center that matches your brand image and fits within your budget. Signius offers call center services as well as answering services.

Some of their popular call center services fall into the following categories:

• Customer care
• Direct response
• Hotlines
• Help desk
• Order taking
• Disaster backup

Signius takes the time to understand your business. They go through this process to become an extension of your existing team. You have the ability to outsource all or just a portion of your call center functions.

Signius is known for its quick pickup times and modern technology. You’ll also have access to online reporting 24/7.

Your client portal gives you the ability to measure the effectiveness of your call center strategy. The platform gives you information related to single calls as well as your historical data at scale.

Common industries that take advantage of the call center services provided by Signius include:

• Small business
• Contractors
• Property managers
• Franchises
• Government
• Legal
• Utility Companies
• Healthcare
• Universities

For me, the small business call center and answering services from Signius stand out the most.

As a small business owner, you likely won’t need a full call center of agents on-site handling phone calls 24/7. That’s obviously not an effective use of your resources. But Signius is available 24/7 and can answer calls even when your store is closed.

Signius has call transfer services, customized scripts, and bi-lingual solutions. Even if you don’t get a high volume of calls, this will be an excellent option for you to choose.

How to Choose the Best Call Center Service For Your Business

Now that you’ve had a chance to review the top call center services on the market today, it’s time to choose one for your business. But how do you know which one is the best?

There are certain factors that must be taken into consideration when you’re evaluating a prospective service. This is the methodology that we recommend here at Quick Sprout. Use this process to narrow down your options.

Services

Most call center services do much more than just answer phone calls. They usually offer a wide range of other services for things like market research, lead generation, event registration, and call forwarding.

What does your company need assistance with?

If you’re a small business owner that wants your customers to speak to a live agent instead of an answering machine when they call after hours, you just need an answering service.

But if you’re a larger organization that needs outbound calls for things like lead qualification, sales, payment reminders, or membership renewals, you’ll need a company that offers these extra services.

Availability and Call Center Locations

The best call center services have live agents available 24/7/365. I wouldn’t consider a call center service that doesn’t offer this.

In addition to their availability, you want to make sure that they have enough agents to quickly answer inbound phone calls. So it’s in your best interest to work with larger services with multiple locations and plenty of staff on hand.

If working with a call center that’s based in the US is important to you, there are plenty of great choices for you to consider. You don’t have to outsource your call center overseas if you don’t want to.

Industry

Your call center is an extension of your business. While the live agents making and receiving calls don’t work directly for your company, they become the primary point of contact for your customers.

It’s important to find a call center service that has experience working in your industry.

For example, a B2B company that is using an outbound call center service for event registrations and a doctor’s office using an answering service for post-discharge patients will have very different needs.

Custom Solutions

As consumers, we’ve all experienced phone support where the agent is clearly using a generic script. Those canned responses are applied to every business, regardless of industry or customer need.

It’s frustrating when this happens. You don’t want your customers to have this same experience.

That’s why you need to find a call center service that will take the time to understand your business and its needs. They’ll help you come up with a custom solution to improve the customer experience via phone support.

The pricing structure for most answering services will be completely customized as well. Make sure you understand how you’re being charged before you commit to a contract. In many cases, it’s the most cost-effective to be billed based on usage.

Conclusion

If your business needs an outsourced call center service, these are the top five options for you to consider:

• TeleDirect — Best call center service for managing reservations.
• Five Star Call Center — Best outbound call center outsourcing service.
• Go Answer — Best inbound call center outsourcing service for small business.
• SAS — Best outsourced call center answering services.
• Signius — Best call center service for low-volume small business calls.

From low-volume answering services to high-volume sales calls and tech support, there’s an option for everyone on this list. No matter what industry you’re in or what type of needs your business has, I’m confident that you can use this guide to find the best call center solution.

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Best Web Design Services

Design has a significant impact on the success of your website and business.

It takes just 50 milliseconds for people to form an opinion about a website. 94% of that first impression is designed related.

There are plenty of tools out there that allow you to build a website on your own. The best website builders have resources and themes that will improve your design. So if you fall into this category, following website design best practices for 2020 will definitely be useful.

But in many cases, it’s better to leave web design to the professionals.

Hiring a web designer is an excellent option for new websites as well as older sites that need a redesign. The best web design agencies and services take everything from the color scheme to navigation into consideration.

A web design service will provide you with a customized website design that’s perfect for your business or personal site.

The 10 Best Web Design Services of 2020

There are thousands of web designers and web design agencies on the market today. How can you know which ones to trust for something so important?

After extensive research, I’ve narrowed down the top ten web design services for you to consider.

We’ll take a closer look at the benefits and use cases for these web design services with an in-depth review of each one below.

Best Web Design Services Reviews

Lounge Lizard

Visit Lounge Lizard

Custom website designs
Custom redesigns
UX/UI design & more
Get a Free Quote

Lounge Lizard is more than just a web design company. It’s an agency that specializes in branding, digital marketing, web development, app development, and website maintenance. You can trust Lounge Lizard with a wide range of website needs.

This service ranks high on our list because they take a strategic approach to website design.

The team at Lounge Lizard focuses on brand communication, brand differentiation, and big-picture with each design. They craft websites that resonate with your target audience to boost engagement.

Here’s a quick overview of the web design services offered at Lounge Lizard:

• Custom WordPress designs
• Custom redesigns
• Responsive web design
• UX/UI design
• Shopify web design
• Magento web design
• Designs for corporate blogs

Lounge Lizard runs a user experience analysis on your website. This analysis is intended to identify weaknesses in your design while keeping SEO in mind with any changes.

I’d recommend Lounge Lizard to anyone that needs brand strategy assistance. The team at Lounge Lizard goes above and beyond just designing your website. They take it one step further by making sure your brand message is clearly portrayed to the right audience.

Blue Fountain Media

Visit Blue Fountain

Over 17 years of experience
Worked with FedEx & Sony
Optimized for search engines
Get a Free Quote

Blue Fountain Media is another full-service agency. In addition to web design, they provide digital marketing services, technology solutions, business strategy, and branding solutions.

They have worked with some global brands like FedEx, Microsoft, and Sony.

Blue Fountain Media has over 17 years of experience designing websites. All designs are created with a purpose, with users in mind through each step of the process. Designs are also built for discoverability. Every Blue Fountain Media design is technically optimized for search engines.

Here’s how their process works.

First, the team gets to know you and your business. They dive deep into the existing data on your website and speak to key members of your organization.

Blue Fountain Media might also communicate with your customers through surveys and perform user testing on your existing website before making any changes.

You’ll get a proposed strategy related to the content, structure, and features of your new website design to ensure that aligns with the goals of your business. They will plan and deliver a sitemap to show the structure and hierarchy of the new design.

After the planning process is complete, the design will be implemented. The design team can follow any strict brand guidelines that you require. Wireframes and mockups are sent to you for feedback, so you’ll have a say each step of the way.

Blue Fountain Media can assist with copywriting for your landing pages, SEO, development, QA, and launch.

Big Drop

Visit Big Drop

Full-service digital agency
Five-step approach to web design
Clients include Samsung & Activision
Get a Free Quote

Following a common theme, Big Drop is also a full-service digital agency. They specialize in web design, web development, branding, and digital marketing.

All designs are intended to be future proof and focus on human experiences. Some of their featured clients include Samsung, Citi Bank, and Activision.

The web designers at Big Drop believe that your website should be a natural extension of your brand’s story. They strive to create designs that truly represent you, your business, and your organization.

Big Drop has a five-step approach to their web design services:

1. Identify your brand needs.
2. Research your industry, competition, and audience.
3. Develop a UI/UX sitemap and wireframe.
4. Collaborate with you and your team to form a content strategy.
5. Design the graphics and other visual elements of your website.

Big Drop creates cutting-edge online experiences for website visitors. They have the unique ability to translate vague concepts into creative digital web designs.

Mightybytes

Visit Mightybytes

Operating for more than 20 years
Blends design with brand strategy
Solves design problems with data
Get a Free Quote

Mightybytes is a Chicago-based digital agency that’s been operating for more than 20 years. As a Certified B Corp organization, Mightybytes works with sustainable brands, nonprofits, and conscious companies.

This agency blends web design with brand strategy and development. They use sustainability best practices to meet the long-term growth of your organization.

In addition to design and UX, Mightybytes offers strategy consulting and helps bring digital products to life. They’ve worked with organizations like PNC Bank, YMCA, Northwestern University, DePaul University, and Feeding America.

Mightybytes solves web design problems with data. They conduct tests and analysis to that bring digital solutions to life.

They handle the following aspects of web design:

• User research
• Testing
• Customer journey mapping
• Content strategy
• Information architecture
• Wireframing and prototyping
• UI design

If you’re a nonprofit organization or sustainable brand, Mightybytes will be a top web design service for you to consider.

Maxburst

Visit Maxburst

In business since 2007
Unique blend of style & tech
Solutions for ecommerce websites
Get a Free Quote

Maxburst launched back in 2007. It’s a New York City-based web design agency. In addition to design, Maxburst also handles web development, SEO, company identity, social media marketing, and local search marketing.

Designs created by Maxburst offer a unique blend of both style and technology.

Maxburst specializes in high-end web design, print, and digital media. It’s an ideal solution for growing businesses. These designs will help you stand out from the crowd.

They offer specific solutions for ecommerce websites and CMS driven solutions.

Beyond designing your site, they can help you control and manage your content needs on a regular basis. From your photos and videos to the blog and newsfeed, Maxburst is there when you need them.

Intechnic

Visit Intechnic

In business over 20 years
Clients in 30+ countries
Results driven designs
Get a Free Quote

Intechnic offers services for brand strategy, digital marketing, user experience, and of course—web design.  They’ve been creating high-performing websites, software, and apps for 20+ years with clients in 30+ countries.

Intechnic is a recognized leader in UX. They are members of the Forbes Technology Council and a HubSpot certified partner.

Here’s an overview of Intechnic’s web design services and capabilities at a glance:

• Branding
• Business integration
• Video production
• Photography
• Interactive experience
• Copywriting
• Creative direction

Intechnic understands that your business is more than just a website. You need a platform that will generate results.

This agency specializes in solving problems with creativity to deliver results. I’d recommend Intechnic to websites that are underperforming. A redesign from Intechnic can help turn things around for you.

Intechnic commonly works with brands in financial services, insurance, government agencies, and nonprofits.

EIGHT25MEDIA

Visit EIGHT25MEDIA

Voted best web design agency in San Francisco
Responsive websites and ecommerce solutions
Get a Free Quote

EIGHT25MEDIA is based in Silicon Valley, the technology capital of the world.

For the last decade, they’ve provided creative web design services, strategy and consulting, and CMS services. EIGHT25MEDIA develops responsive websites and ecommerce solutions as well.

They have been voted the best web design agency in San Francisco. As a whole, their clients have raised $500+ million in funding for their startups.

The average EIGHT25MEDIA client sees a 200% increase in conversions on their newly designed website. They typically work with the following types of companies:

• VC Funded
• Technology startups
• Cybersecurity
• Financial services
• Ecommerce
• SaaS
• B2B
• Enterprises

In addition to web design services, EIGHT25MEDIA also designs web applications and mobile solutions.

Skuba Design Studio

Visit Skuba Design

Network of local & regional talent
Award-winning work
Optimized for search engines
Get a Free Quote

Skuba Design Studio launched 20 years ago in New Orleans. The founder started Skuba after spending 11 years working in advertising and design.

Today, Skuba has a network of local and regional talent that specializes in web development, graphic design, illustration, photography, and multimedia. They essentially have everything you need for a creative web project.

All designers and developers have a degree in their respective field, years of experience, and provide award-winning work.

With Skuba, your web design can target your existing customers as well as any new demographics that you’re trying to reach.

I’d recommend Skuba to those of you who have design needs beyond your website as well. They offer designs for things like:

• Brochures
• Print
• Packages
• Tradeshows
• Posters
• Signs
• Infographics
• Invitations

Skuba Design Studio creates motion graphics, interactive designs, content management, mobile apps, and software development. All digital designs are optimized for search engines.

Taoti Creative

Visit Taoti

Designing websites for 20+ years
Specializes in creativity & unconventional designs
Exceptional customer service
Get a Free Quote

As the name implies, Taoti Creative is a web design service that specializes in creativity. They create unique and modern web designs that empower website visitors.

This creative agency builds brand experience designs that “move needles.”

For those of you who are looking for a bold website design, consider using Taoti Creative’s web design services. They’ve been designing websites for more than 20 years.

Taoti Creative is detailed oriented. This goes beyond just identifying bugs or defects. They strive to deliver the best possible product from architecture to compliance and user experience.

This innovative design team definitely delivers in terms of the “wow” factor. Your website can stand out from the crowd.

Taoti has exceptional customer service. Communication is a crucial component of the entire web design process. Expect to hear from them on a regular basis, as they update with you full transparency. Your input will heavily impact the final design product.

Taoti Creative is not for everyone. I’d only recommend this to websites and business owners who can take some risk with unconventional designs.

Bizzuka

Visit Bizzuka

In business over 20 years
Focus on improving conversions
Designed more than 2,000 sites
Get a Free Quote

Over the past 20 years, Bizzuka has built and designed more than 2,000 websites. These designs are made to improve the online lead generation process.

Bizzuka is ideal for businesses selling high-ticket products or services. It’s a top choice for those of you who have a long and complicated sales process.

The designers at Bizzuka will improve the user experience through each step of the sales funnel on your website through its data-driven design best practices.

In addition to website design, you can also use Bizzuka for digital marketing and custom software solutions.

I’d recommend Bizzuka to B2B sellers who need a design update to boost conversions.

How to Choose the Web Design Service For Your Website

Everyone has different needs when it comes to web design. The right design service for me and my business might not be the best one for you. So how can you find the best web design agency for your business?

This is the methodology that we use and recommend here at Quick Sprout.

Portfolio

When it comes to web design, nothing speaks to me more than results. Every web design service should have an extensive list of websites that they’ve built in the past.

Browse through this portofolio and visit these websites. How do they look? How do those designs make you feel?

While every website is unique, you can usually get a feel for the approach taken during the design process. If you’re unhappy with the portfolio of previous work, you should look elsewhere for your design needs.

Industry and Business Type

There is no universal web design that should be applied to every website. Some designers specialize in specific industries.

For example, a tech startup would probably have very different website needs than a local accountant. A law firm shouldn’t have the same design as a creative agency.

Pick a web designer that has experience designing similar websites to your business type and industry.

Process

The best web designers don’t use cookie-cutter templates. They take the time to get to know your business, brand, customers, and website needs.

Some will conduct UI and UX testing before they start designing. Others will take previous website data and metrics to focus on specific points to improve.

Regardless of the approach, it’s important for you to understand the design process and make sure that it’s something your comfortable with. The design team should also be using your input, to an extent, while they are creating a custom design.

Additional Services

In most cases, web design services do much more than just design websites. Lots of the best options also offer marketing services, branding tools, web development, and more.

Find a design service that has other tools that you can take advantage of. For example, if you need a developer and a designer, it makes sense to get both services from the same agency.

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