We recommend Nextiva or RingCentral as the best VoIP providers for most people based on quality and reliability. Start your 7-day Nextiva Essential free trial or try any RingCentral plan free for 14 days.
Our research team here at Quick Sprout spent four weeks analyzing every available resource, including data, performance metrics, pricing, 544 real user reviews, and 3,444 review snippets, in search of the top VoIP providers on the market today.
Based on our findings, we cut an original pool of 25 brands to a shortlist of 18 serious contenders—ultimately landing on 12 VoIP providers that we can recommend with confidence.
The Top 12 Best VoIP Providers
Below you’ll find the 12 best VoIP solutions on the market today. While each is great for different needs and use cases, Nextiva is our top overall recommendation for most businesses. Sign up now for a 7-day free trial of the Nextiva Essential plan.
- Nextiva – Best Overall VoIP Provider
- RingCentral – Best for Hybrid and Remote Work Environments
- Ooma – Best for Small Businesses That Want Simple Setups
- 8×8 – Best VoIP Provider for International Calling
- Dialpad – Best AI Functionality for VoIP Phone Systems
- GoTo Connect – Best Feature-Packed Entry-Level VoIP Plan
- Phone.com – Best For Businesses on a Tight Budget
- Google Voice – Best Simple and Lightweight VoIP Phone Service
- Aircall – Best Built-In Call Management Tools
- CallHippo – Best VoIP Phone System for Industry-Specific Compliance
- 11Sight – Best One-Click Audio and Video Calling for Sales and Marketing Teams
- Zoom – Best Call Monitoring Features For Business Users
How We Evaluate the Best VoIP Companies
We want the buying process to be as clear as possible for any individual or business seeking a VoIP solution. Below you’ll learn more about our research methodology and how we evaluated VoIP providers. You can also jump straight to the product reviews if you want to skip this section and come back later.
How We Qualify VoIP Providers for Consideration
During our initial research stage, we identified 25 companies that offer VoIP services:
11Sight, 1-VoIP, 3CX, 8×8, Aircall, Call Hippo, Dialpad, Evoice, Freshdesk, Genesys Cloud, Google Voice, GoTo Connect, Grasshopper, Microsoft Teams, Mitel, Nextiva, Ooma, OpenPhone, Phone.com, RingCentral, Talkdesk, TalkRoute, Vonage, Windstream, Zoom.
Our team determined what real VoIP users value the most when buying and using a VoIP service. If a provider didn’t meet our standards or users struggled with the basic VoIP functions that we defined, they were cut from our list.
We eliminated 28% of our starting list of providers because they did not meet the following core criteria of a VoIP phone service:
- Stress-free administration: Most businesses don’t want a dedicated team responsible for adding users, changing settings, and configuring the system. Ideally, you want non-IT personnel such as a manager or owner to handle admin tasks without specialized training.
- Service quality and reliability: Nearly every VoIP provider promises a 99.99% uptime rate, but for some of them, users still report problems associated with dropped calls, echoing, and more.
- Mobile access: For users who work remotely or on the go, the ability to make and receive calls from anywhere is of the utmost importance.
- Simple call management features: Call management helps ensure that callers are sent to the right agents, employees, or sales reps. It can include basic features like call forwarding and transferring and advanced features like ring groups, presence indicators, or warm transfers.
- Number porting options: If you want to keep your existing phone number, number porting capabilities need to be a priority.
- International call capabilities: For businesses that have customers or other offices in other countries, international calling is crucial. Beyond the ability to make and receive calls internationally, you should also be evaluating the cost structure based on how frequently these calls occur.
There were 18 VoIP providers left standing after we compared our initial list to the considerations above.
Each of the remaining companies was put through another round of evaluation to test them beyond the basic requirements.
How We Narrowed the List of Qualified VoIP Providers
Our team decided to cut otherwise solid companies from the final list because they fell short compared to providers on the list with similar offerings. Other providers were eliminated because of cost, poor overall user satisfaction, or not enough reviews from real users.
Here is our list of VoIP providers that met our qualification standards but aren’t recommended:
1-VoIP: This is a very basic VoIP phone service. 1-VoIP does not offer unlimited calling at lower plan tiers, while other providers at the same price point do offer it.
OpenPhone: OpenPhone offers a virtual phone number that includes some advanced features. But it’s not really a complete VoIP phone system.
Mitel: Mitel has a wide range of business phone systems, specifically to accommodate users seeking on-premises solutions. But their pricing isn’t very transparent and seems overly complex.
Microsoft Teams: Microsoft Teams does not offer unlimited minutes, whereas other VoIP providers at similar price points do. MS Teams is also only a viable option for organizations that are already committed to a Microsoft ecosystem.
3CX: 3CX has limited customer support compared to other options on this list. Unless you want to pay a fee for ticket support, you’ll have to rely on guides, community boards, and blogs for help.
Vonage: Vonage does not have great user reviews. It can also be a bit pricey when you start adding on different features.
The Top VoIP Companies Left Standing
The best VoIP provider for most of our readers is Nextiva or RingCentral. Right now you can try a 7-day free trial of Nextiva Essential or sign up for any RingCentral plan free for 14 days.
- Nextiva – Best Overall VoIP Provider
- RingCentral – Best for Hybrid and Remote Work Environments
- Ooma – Best for Small Businesses That Want Simple Setups
- 8×8 – Best VoIP Provider for International Calling
- Dialpad – Best AI Functionality for VoIP Phone Systems
- GoTo Connect – Best Feature-Packed Entry-Level VoIP Plan
- Phone.com – Best For Businesses on a Tight Budget
- Google Voice – Best Simple and Lightweight VoIP Phone Service
- Aircall – Best Built-In Call Management Tools
- CallHippo – Best VoIP Phone System for Industry-Specific Compliance
- 11Sight – Best One-Click Audio and Video Calling for Sales and Marketing Teams
- Zoom – Best Call Monitoring Features For Business Users
Match Your Scenario to the Right VoIP Solution
Below we’ll cover use-case-specific scenarios that you can use to find the best VoIP provider for your unique needs. These scenarios come directly from our research on how real businesses are using VoIP phone systems.
- You need an all-in-one phone system for internal collaboration and external communication
- You have a remote or hybrid workforce
- You manage a high volume of inbound or outbound calls
- You want your employees to have desk phones
- You make a lot of outbound international calls
- You want a lightweight VoIP system that goes wherever you do
You need an all-in-one phone system for internal collaboration and external communication
Best option: Nextiva
Nextiva has everything you need in a VoIP phone system at scale. Highlights include unlimited audio and video calling, unlimited video conferencing for up to 250 participants, team messages, mobile SMS/MMS messaging, unlimited fax, and screen sharing.
If your business wants all of its communication tools at a reasonable price from a single provider, Nextiva has you covered.
Another great choice: RingCentral
RingCentral is also a unified communications solution. For internal collaboration, users will enjoy features like team messaging, document sharing, and video calls with up to 200 participants on higher tiers. RingCentral also offers webinar solutions as an add-on.
If you want an all-in-one solution for both internal and external communication, pay attention to:
- Unified communication features: Team messaging, conference calls, text, file sharing, faxing
- Mobility: Mobile app access and call flipping between devices
- Ease of administration: To add new users and manage settings
You have a remote or hybrid workforce
Best option: RingCentral
RingCentral is a full-feature VoIP phone system that works just as well in office settings as it does on the go. No matter where your staff is located, they can use RingCentral to make calls, receive calls, join meetings, and collaborate with their team.
It’s also easy for administrators to add users and change settings—regardless of the user’s location.
Another great choice: Nextiva
For those of you who don’t care as much about mobile app access and prefer hybrid and remote solutions that support desktop devices and hard phone functionality, Nextiva is perfect.
Nextiva doesn’t have strict user limits on its entry-level plan, meaning you can continue paying a lower rate as your remote team grows. They even offer volume discounts for additional savings.
If your business has a remote or hybrid team, look for:
- Mobility: So users can communicate from anywhere
- Ease of admin: So administrators can control user settings, even if those people aren’t in the office
- Implementation: For onboarding employees who work from home
- UCaaS features: To facilitate all communication needs from a single provider
- Monitoring features: So you can keep an eye on what your staff is doing, even if you’re not in the same building
You manage a high volume of inbound or outbound calls
Best option: Nextiva
All of Nextiva’s VoIP plans support businesses with high-volume call needs. Compared to other providers on the market, Nextiva’s scalability is unmatched.
You’ll never have to change providers if you need to add more users or accommodate a higher call volume.
Another great choice: Aircall
Aircall does not have separate solutions for business phones and call centers. This means you’re getting call center features included with your VoIP plan—all at an affordable price.
These features include call recording, power dialing, call routing options, business hours, call monitoring, IVR, and more.
High-volume business users should consider the following:
- Call management: So callers are routed to the right agent or sales rep
- Call recording and transcription: For training and compliance purposes
- Quality and reliability: To ensure communication is stable and calls aren’t dropped as the scale increase
- Outbound calling features: Providing sales and marketers with the tools they need to succeed
- Monitoring features: For managers to listen in on calls and provide reps with insight
- International calling: For businesses scaling beyond borders
You want your employees to have desk phones
Best option: Ooma
Ooma is an excellent option for traditional office environments. They provide plug-and-play hardware that’s easy to set up. The service is compatible with analog phones and IP phones, and it will likely work with the hardware you’re currently using.
While most VoIP providers focus on software services, Ooma is designed specifically with desk phones in mind.
Another great choice: Phone.com
For low-volume usage on desk phones, Phone.com should be on your radar. The entry-level plan comes with 500 pooled minutes for your team to share. They also let you mix and match plans to accommodate your needs without breaking the bank.
For companies with desk phones, pay attention to:
- Ease of admin: Ensuring non-IT users can still manage the phone system without specialized training
- Implementation: To get set up quickly without professional installation
- Call management: So you still get useful VoIP features from all of your hardware
You make a lot of outbound international calls
Best option: 8×8
Depending on the plan you select, 8×8 offers unlimited calling to 14 or 48 different countries. Beyond those countries, pricing is assessed per minute based on the country you’re calling.
For businesses that want to establish a local presence in different regions, 8×8 also offers virtual phone numbers in more than 100+ countries.
Another great choice: GoTo Connect
Alternatively, GoTo Connect has unlimited calling to 50 countries on both of its top business phone plans. These are a bit more expensive than 8×8, but it can be a better deal if all the countries you’re calling to are within those locations—as you won’t incur any per-minute costs.
For businesses with a global presence, look for:
- International calling capabilities: To ensure you can reach all customers, regardless of their location
- Pricing: The pricing structure for global calling can vary depending on the location and usage
You want a lightweight VoIP system that goes wherever you do
Best option: Google Voice
While Google Voice lacks some of the advanced VoIP call management features found in other providers, its simplicity shines for users who don’t need extra bells and whistles.
If you want something straightforward that you can use on your existing smartphone or desktop device without any extra hardware, Google Voice can be for you. You can deploy it in minutes without thinking twice about anything.
Another great choice: 11Sight
11Sight is a non-traditional VoIP solution. Instead of getting a phone number, they offer a unique URL that customers and clients can use to initiate audio and video calls with your team. It’s a popular option for marketers, inbound sales teams, and low-volume customer support.
If you want a lightweight service without any hardware, consider:
- Mobility: Giving you the option to make and receive calls from anywhere on your existing devices
- Administrative ease: So you can manage user settings and configure the system without a complex setup
VoIP Provider Company Reviews
Each VoIP provider reviewed below shines in one particular category. While many of these phone systems are great for different use cases, there are certain options that should be considered over others if you have specific needs.
Use our in-depth reviews to find the best VoIP provider for you and your business. You’ll learn more about the unique standouts and pricing of our top recommendations below.
Nextiva – Best Overall VoIP Provider
Nextiva has everything you could possibly need in a VoIP phone service—making it an easy choice as our top recommendation. This VoIP provider is an all-in-one unified communication system that’s packed with features for every business use case.
If you have high-volume call needs or plan to expand your team down the road, it’s easy to add users anytime you need to. Some other standout features include unlimited domestic calling, free auto attendants, file sharing, team messaging, caller ID, and more.
It’s worth noting that call recording and video conferencing features are only offered with enterprise plans. So if call recording is a must-have feature and you’re on a tighter budget, it may be best to look elsewhere.
What Makes Nextiva Great
Aside from its comprehensive list of features, Nextiva really shines above the crowd with its customer support. You can resolve problems 24/7 via phone, ticket, and live chat. Alternatively, you can use Nextiva’s detailed knowledge base for self-help.
Reviews from real users point to Nextiva’s support agents—mentioning them as friendly, helpful, prompt, and patient.
Overall, the VoIP system is really easy to use. Admins can manage everything from a single portal, and employees can navigate the features with ease.
Rates vary based on team size and package tier. Plans start at $18.95 per user per month when you sign up for an annual contract, and you can try Nextiva Essential for free with a 7-day trial.
For more information, check out our full Nextiva Review.
RingCentral – Best for Hybrid and Remote Work Environments
RingCentral is another complete communication system for businesses. But unlike other tools on the market, this solution performs just as well in the office as it does at home and on the go—making it the perfect choice for remote work environments.
Users can access the platform from a desktop app that’s compatible with both Macs and PCs. RingCentral also has an excellent mobile app for iOS and Android, putting all of its features in the palm of your hand from anywhere.
RingCentral makes it easy to make calls, receive calls, join and host meetings, collaborate with your team, send faxes, and more. All of these capabilities can be done from any work environment without any extra hardware.
The only notable downside of RingCentral is its customer support. Customer reviews in this category aren’t as flattering compared to other options on the market.
What Makes RingCentral Great
Offering solutions for hybrid and remote work is one thing. RingCentral isn’t alone with this positioning. But where it excels above the competition boils down to its quality, performance, and reliability.
As long as you have a stable internet connection, you can rely on RingCentral to perform well from any device or location. It’s also packed with call management features like call forwarding, answering rules, call flip, call logs, call screening, and more.
The platform also provides a wide range of unified communication features, including team chat, unlimited fax, SMS messaging, document sharing, and international calling. But the availability of these features varies depending on the plan you select.
Plans start at $19.99 per user per month, and you can try any RingCentral plan free for 14 days. Read our full RingCentral review for a more in-depth analysis.
Ooma – Best for Small Businesses That Want Simple Setups
Many VoIP phone solutions are designed for contact centers and larger organizations with a higher call volume. But Ooma offers VoIP plans built specifically for small businesses.
If you want your staff to use a desk phone and fax machine, Ooma is perfect for you.
Best of all, there’s a good chance Ooma works with your existing hardware, so you won’t have to purchase any new devices. For those that do need hardware, Ooma offers plug-and-play phones that take less than 15 minutes to set up.
It’s worth noting that Ooma doesn’t offer a desktop app with its entry-level plan, which is one of the reasons why it’s great for businesses that want to use traditional phones. Compared to other options on the market, Ooma lacks some integration options as well. But this shouldn’t be a problem for small business users.
What Makes Ooma Great
Ooma’s ease of use and administrative support really shines above the competition. This is especially true for a phone system that requires some hardware beyond a smartphone or tablet.
Even if you’re getting completely new phones from Ooma, you can get everything set up and installed in less than 15 minutes—no IT skills or technical knowledge required.
Admins also love Ooma’s ability to configure user accounts. You have complete control over managing how incoming calls are handled, number porting, conference calling, and feature add-ons.
Many user reviews highlight the fact that switching to Ooma has saved their business money. The service is an excellent value for small business users.
Plans start at $19.95 per month and don’t require a long-term contract. Refer to our Ooma review for more information on plans and pricing.
8×8 – Best VoIP Provider for International Calling
8×8 is one of the few VoIP providers on the market that supports high-volume international calling without breaking the bank.
Its mid-tier and top-tier plans support unlimited outbound calls to 14 and 48 different countries respectively. Its entry-level plan only supports unlimited calling in the US and Canada, but all plans offer affordable rates billed per minute for every other country not included on the plan’s list.
For organizations seeking the most affordable way to get a VoIP phone system with international calling capabilities from a reputable provider, look no further than 8×8.
Just be aware that customer support could use some improvement. Users report slow response times to non-urgent issues, and 8×8’s basic SLA is a 24-hour response time.
What Makes 8×8 Great
In addition to international calling, 8×8 really is an all-around excellent VoIP service.
The platform comes with tons of great call management features, including auto attendants, custom greetings, caller ID, call forwarding, warm transfers, custom music, and more. You can access the platform from desktop apps, mobile apps, and web browsers as well.
Plans start at $15 per user month, and you can try 8×8 for free with a 30-day trial.
Dialpad – Best AI Functionality for VoIP Phone Systems
Dialpad offers many of the great features and functions that you’d expect from a VoIP provider. But they take things to the next level with modern AI capabilities that go above and beyond a basic phone system.
You’ll benefit from features like AI-based reporting, real-time sentiment analysis, AI-based call routing, and more. The software can even provide recommendations on what actions your agents should be taking during live calls.
That said, Dialpad could use some improvement during the initial setup process. Some users report that they could have used some help and access to a real person. It’s also worth noting that some features like power dialing and in-queue callback options are only available with contact center packages.
What Makes Dialpad Great
AI aside, Dialpad has tons of other great office phone system features that you can use to run your business. You’ll benefit from call forwarding, call routing, three-way calling, mobile apps, and more.
Another unique standout of Dialpad is its admin tools. Administrators have granular permission levels that can be used to manage users, departments, and even customized integrations.
Speaking of integrations, there’s a good chance that Dialpad will work seamlessly with the tools you’re already using. Some noteworthy integration standouts include Slack, Salesforce, HubSpot, Azure, Zapier, and dozens of others.
Plans start at $15 per user per month, which is a great value when you consider how feature-packed the software is. You can try Dialpad for free with a 14-day trial.
Check out our Dialpad review for more information on the platform’s pros, cons, and plan information.
GoTo Connect – Best Feature-Packed Entry-Level VoIP Plan
Many VoIP providers advertise great features and capabilities. But they only offer those options at higher-priced packages designed for large businesses and enterprise communications. Fortunately, GoTo Connect is different.
Even at its basic plan level, GoTo Connect provides you with all of the features you need in a VoIP service at an affordable price.
You’ll have access to call recording, video conferencing, ring groups, team collaboration features, call monitoring, and more. If you need a feature that isn’t included in this plan, you can add it on for just a few dollars more.
Unfortunately, GoTo Connect doesn’t have the best customer support. You need to fill out a form on their website and then wait for an email or call back from a service rep, which isn’t ideal if you need help ASAP.
What Makes GoTo Connect Great
Admins and managers love GoTo Connect’s call monitoring features. With Spy mode, for instance, you can silently enter a conversation without anyone knowing you’re there. This is a great way to check in on your agents and see how they’re doing.
You’ll also have access to call center features like call whispering and call barging, only without the enterprise-grade price tags that are normally associated with these options.
GoTo Connect also offers unified communication tools, including team messaging, SMS messaging, and more. Both the Standard and Premier packages support free calling to 52 countries.
GoTo Connect plans start at $22 per month, and you can save up to 21% if you sign up for annual billing. Read our full GoTo Connect review for a more in-depth assessment of the platform.
Phone.com – Best For Businesses on a Tight Budget
Phone.com is a solid VoIP solution. It comes with voice calling, video conferencing, texting, messaging, and faxing—all available in the same package.
Compared to other VoIP providers on the market, Phone.com stands out from the crowd with its rock-bottom pricing. You can start using this service for less than half the price of some of the options on our list.
This low-priced option does come with a catch, though—the entry-level tier comes with just 500 pooled minutes every month. So Phone.com is really only viable for businesses with low-volume calling.
What Makes Phone.com Great
Even for such a budget-friendly option, Phone.com still comes packed with call management features. All plans offer call routing, customizable greetings, call queues, hold music, voice tagging, call screening, and more.
You can even take advantage of live receptionist services from Phone.com. Although this premium offering comes with a hefty price tag, which probably isn’t in the budget for most businesses considering this VoIP provider.
The phone service is easy to use and quick to get set up. If you’re price-sensitive, Phone.com should be at the top of your list.
Plans start at just $11.99 per user per month, and your subscription is backed by a 30-day money-back guarantee.
Check out our Phone.com review for more information.
Google Voice – Best Simple and Lightweight VoIP Phone Service
Not everyone wants a VoIP phone service that’s packed with features they’ll never use. If this sounds like you, Google Voice should be on your radar.
While the platform doesn’t come with some of the advanced call management and call monitoring features we’ve seen with other providers on our list, this is arguably the simplest VoIP solution on the market today.
You can use Google Voice from your smartphone or desktop without any extra hardware. This makes it a popular choice for freelancers, solo entrepreneurs, and small business users with infrequent calling needs.
What Makes Google Voice Great
For such a bare-bones solution, the service works surprisingly well. There are almost no poor reviews related to the service’s reliability and performance.
Google updates the platform on a regular basis to address any minor bugs or problems. So you don’t have to worry about any small issues impacting you in the long run.
If you want to keep your existing number, Google Voice provides detailed instructions for porting purposes. So you can do this on your own without any help. However, there are some restrictions on which types of numbers you can port to Google Voice.
Google Voice is a paid add-on to any workspace subscription, and plans start at just $10 per user per month. Even the entry-level plan comes with unlimited calling in the US.
Aircall – Best Built-In Call Management Tools
Call management features are crucial for sales teams, marketers, support agents, and remote teams. With Aircall, it seems like no call management option is left out.
The platform comes with several unique capabilities that aren’t found on other VoIP phone solutions. You can use Aircall for queued callbacks, skills-based call routing, time-based call routing, and more.
Aircall even supports parallel calls, allowing one phone agent to accommodate multiple callers simultaneously as call volume increases.
While Aircall has some basic unified communication features, it’s not an all-in-one solution for internal collaboration. The platform doesn’t support file sharing, team chat, or video conferencing.
What Makes Aircall Great
Aircall is an excellent solution for businesses that want to support their phone agents. It comes with both call monitoring and call whispering capabilities—making it easy to actively train employees and set them up for success.
You can take advantage of these features from Aircall without having to pay for a complete call center solution. So the service is an excellent value.
For businesses that are migrating from another business phone service, you can switch to Aircall without having to change your number. Porting is available for free with all plans.
Users report that Aircall integrates seamlessly with their favorite CRM platforms. This is just another reason why Aircall is great for sales, marketing, and support.
Plans start at $30 per user per month, with a three-user minimum. Aircall has a seven-day free trial that lets you try all of its features.
CallHippo – Best VoIP Phone System for Industry-Specific Compliance
CallHippo has a wide range of VoIP solutions, including a standard phone system and a complete call center solution.
For businesses that need to meet certain compliance regulations, CallHippo has you covered. The service is HIPAA compliant, GDPR compliant, and PCI compliant—making it a top service for healthcare companies and any business that processes payments over the phone.
Just be aware that CallHippo charges $0.0005 per minute for call recording on its entry-level plan. If you want this feature for free, you’ll need to upgrade.
The CallHippo power dialer is not available for its business phone system—only the call center solution. So your price will increase if this outbound calling feature is important to you.
What Makes CallHippo Great
CallHippo shines with its call management features. You can use it for call forwarding between devices and specific users or departments as well. This is highly useful in healthcare environments, for example.
For a VoIP service that accommodates such use-case-specific needs, the setup process is surprisingly easy. Not only can you get up and running quickly, but the system is easy to use on a day-to-day basis as well.
You’ll also benefit from dozens of seamless integrations with CallHippo. So you can connect your productivity tools, ecommerce software, helpdesk software, and sales automation tools with ease.
Plans start at $30 per user per month, which is higher than some of the other options on our list. But all plans do come with unlimited calling in the US and Canada, and you can try the business phone system free for 10 days.
11Sight – Best One-Click Audio and Video Calling for Sales and Marketing Teams
11Sight is a bit unique compared to some of the other solutions on our list.
As a non-traditional VoIP service, 11Sight does not give you a phone number. Instead, you’ll get a unique call URL that can be shared with your current or existing customers. All the person has to do is click on the link, and they can instantly connect with someone on your team.
This setup is designed specifically for sales reps and marketers. Rather than having people fill out a form field on your site to schedule a time for a call, they can just connect with you immediately to get questions answered or buy whatever you’re selling.
As you might expect, 11Sight does lack some features. There’s no number porting, team messaging, faxing, or file sharing. And while all calls are automatically recorded, call transcriptions aren’t an option.
What Makes 11Sight Great
The idea behind 11Sight is simplicity for sales and marketing. Current and prospective customers have the option to start communication via audio, video, or live chat. Then a unique URL is generated to get them in touch based on their preferred communication method.
You can easily create ring groups or choose specific employees for each call. 11Sight even lets you set up call routing trees with simple rules to ensure the right person is always available for your customers.
Implementing 11Sight is seamless. As a cloud-based solution, there’s no software to download or new equipment to purchase. Anyone can set it up without the help of an IT professional.
Plans start at $15 per user per month, and you’ll get 20% off with an annual contract. If you’re on the fence about this unique solution, try 11Sight for free with a 14-day trial.
Zoom – Best Call Monitoring Features For Business Users
Zoom is arguably the most well-recognized brand name on our list. Surging in popularity in the past few years, Zoom has become an easy choice for both business and personal use cases.
Unlike other providers on our list, Zoom doesn’t wait until the mid and high-tier plans to offer its call monitoring features. Even the entry-level plan includes call monitoring features like whispering, call barging, and listening in.
You’ll also benefit from call recording tools, call transcriptions, shared lines, and other excellent features at an affordable rate. With a single click, you can even switch from a call to a Zoom meeting.
One minor drawback of Zoom is its admin portal. It could use some improvements to enhance its ease of use.
What Makes Zoom Great
Zoom shines as a unified communication system. It includes audio capabilities, video chat, meetings, and team collaboration tools in a single solution.
You can use Zoom to communicate with your customers and communicate internally as well. The service works great on all devices, including Apple, Mac, iOS, and Android.
It’s also worth noting that every Zoom plan comes with unlimited IVRs and ACD. These features are typically only offered with call center solutions, so it’s a great value with Zoom’s VoIP service.
Zoom Phone starts at $10 per user per month with an annual contract, which is a great value when you consider all of the features it comes with. For Zoom’s unified communication service with unlimited calling, rates start at $250 per user per year.
Check out our full Zoom review for more.
Quick Sprout VoIP Related Content
Here at QuickSprout, we have dozens of other resources related to VoIP providers and phone systems. You can use these guides, reviews, and blog posts to help you find the best possible VoIP solution for your specific needs. Our resources will help you buy with confidence:
VoIP Guides and How-Tos
- How to Fix Packet Loss
- How to Fix Phone Echoing
- VoIP Quality Test
- Fixed VoIP
- Non-Fixed VoIP
- How to Optimize Your VoIP Network
- How Does Google Voice Work
- VoIP Speed Test
VoIP Company Reviews
- Jive (Now GoTo Connect) Review
- 1-VoIP Review
- Grasshopper Review
- Phone.com Review
- Vonage Review
- Nextiva Review
- Ooma Review
- RingCentral Review
VoIP Comparisons
VoIP Related Top Lists
- Best Business Phone Services
- Best Virtual Phone Number Companies
- Best Office Phone Systems
- Best Cloud Based Phone Systems
- Best Call Recording Software
- Best VoIP Call Recording Solutions
- Best Multi-Line Phone Systems For Small Business
- Best Call Center Software
- Best Call Center Services
- Best Outbound Call Center Services
- Best Online Fax Services
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